Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (The Jossey-bass Business & Management Series) by Susan S. Raines | Jan 9, 2013 4.4 out of 5 stars 21
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CONFLICT AT WORK Effective Strategies for Successful Resolution Presented by Martin Delahoussaye VP Publishing, HRDQ •Understand the five different strategies for managing conflict •How and when to utilize an Integrating strategy •The best uses for alternative strategies •Create a conflict management development plan What You Will Learn ...
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Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
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The Workplace Section promotes the benefits of using conflict management processes and tools in federal workplace settings to provide faster, more cost-effective, and more satisfying outcomes. Additionally, the Workplace Section helps employers and employees prevent, address, and resolve all types of employment-related disputes.
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From within the health care organization, education in conflict management can occur through integration of facilitation and mediation techniques into patient safety processes such as root cause analysis, process reviews, failure modes and effects analysis, disclosure conversations with patients, and team care conferences.
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Conflict can have both short term and long term effects on the physical and psychological health of the individuals involved in or affected by the conflict. In worst-case scenarios the psychological consequences can include deep trauma and diminished coping mechanisms. Conflict Management Technique. Conflicts have both positive and negative sides.